Shipping Policy

The points that follow explain how routine and exceptional situations are addressed.

Scope of service

Within the service scope, After dispatch, estimated transit or delivery is 4–6 business days and is an estimate rather than a guarantee. Business days exclude weekends and applicable public holidays. Tracking details are provided when available, although a carrier scan can take time to appear or update.

Routine handling

During routine handling, Customers are responsible for providing a complete and accurate delivery address and should request a correction before dispatch. Weather, peak periods, carrier disruption, address problems, and events outside reasonable control may extend delivery time. For a lost parcel or an item marked delivered but not found, first check the property and contact the carrier, then provide support with the order and tracking numbers.

Unusual circumstances

If an unusual circumstance develops, Damage, contamination, missing parts, or an incorrect item should be reported promptly with clear photos or video of the item and packaging. A shipping enquiry should include the order number, checkout email, and tracking number when one has been issued.

Reaching a resolution

In reaching a fair resolution, Standard delivery within the United States is free; available destinations and any other service levels are shown at checkout. Order processing starts only after payment is successfully authorized and normally takes about 1–2 business days.

Email: martinhomeimprovementva@gmail.com
Mailing address: 17 Molehulehu Loop, Kahului, HI, 96732, US
Phone: 808-923-3857